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Shipping/Delivery

SHIPPING & DELIVERY

TRU NIAGEN NZ delivers throughout New Zealand, Australia, Pacific Islands, Gulf Nations and Rest of World except Singapore, the USA, Canada and Hong Kong. Orders are shipped via NZ Courier, (DHL courier service for Gulf Nations) and dispatched from our Auckland premises the same or following day. If applicable, exact shipping costs will be calculated in the shopping cart and will be added to the order total before checkout.  

Our standard dispatch timeframes are between - 3 working days for New Zealand, between 7 - 12 working days for Australia and Pacific Islands, between 10 - 15 working days for Gulf Nations and between 10 - 20 working days for Rest of World. The Christmas period could extend this timeframe. We will let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call 0800 NIAGEN (0800 642 436) or email info@truniagen.co.nz

International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Tru Niagen. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

Find below a detailed table of shipping rates

New Zealand
1 bottle Courier Post - Tracked NZ $5.50
2 bottles Courier Post - Tracked NZ $5.50
1 Pack of 3 bottles Courier Post - Tracked FREE
2 Packs of 3 bottles Courier Post - Tracked
FREE
3 Packs of 3 bottles Courier Post - Tracked
FREE
1 Pack of 12 bottles Courier Post - Tracked
FREE
2 Packs of 12 bottles Courier Post - Tracked
FREE
3 Packs of 12 bottles Courier Post - Tracked
FREE
4 Packs of 12 bottles Courier Post - Tracked
FREE
Australia
1 bottle International Air - Tracked NZ $15.00
2 bottles
International Air - Tracked
NZ $15.00
1 Pack of 3 bottles International Air - Tracked NZ $18.00
2 Packs of 3 bottles International Air - Tracked NZ $18.00
3 Packs of 3 bottles International Air - Tracked NZ $25.00
1 Pack of 12 bottles International Air - Tracked NZ $28.00
2 Packs of 12 bottles International Air - Tracked NZ $35.00
3 Packs of 12 bottles International Air - Tracked NZ $48.00
4 Packs of 12 bottles International Air - Tracked NZ $68.00
Pacific Islands
1 bottle International Air - Tracked NZ $20.00
2 bottles
International Air - Tracked
NZ $38.00
1 Pack of 3 bottles International Air - Tracked NZ $38.00
2 Packs of 3 bottles International Air - Tracked NZ $40.00
3 Packs of 3 bottles International Air - Tracked NZ $40.00
1 Pack of 12 bottles International Air - Tracked NZ $45.00
2 Packs of 12 bottles International Air - Tracked NZ $55.00
3 Packs of 12 bottles International Air - Tracked NZ $69.00
4 Packs of 12 bottles International Air - Tracked NZ $99.00
Gulf Nations
Any Product DHL Couriers - Tracked NZ $75.00
Rest of World
Any product International Air - Tracked NZ $45.00


SHIPMENT TO AUSTRALIA, PACIFIC ISLANDS, GULF NATIONS & REST OF WORLD

All orders are dispatched from our Auckland, New Zealand premises the same or following day. Please allow between 7 - 12 working days for delivery of your order depending on your location in Australia and Pacific Islands. For Orders to the Gulf Nations we can now inform you DHL courier service will be operating for our customers, please allow 10 - 15 working days. For Rest of World countries, please allow 10 - 20 working days. The Christmas period could extend this timeframe.

If your order hasn’t arrived within that timeframe, please check with your local post shop first as parcels from NZ often get delayed there. 

If your order hasn’t arrived within that timeframe, please contact us for further assistance.

AUTO-SHIP

For more savings and convenience, you can have your TRU NIAGEN auto-shipped to you on a monthly, three or six monthly basis.

Auto-ship pricing is subject to change at any time and at TRU NIAGEN NZ’s sole discretion.

TRU NIAGEN NZ has the right to suspend and/or cancel a recurring auto-ship order, if it believes (in its sole discretion), that the customer does not genuinely intend to participate in the auto-ship programme (i.e. the customer is purchasing with the intention of it being a one-time purchase).

Please note that once payment is processed for a recurring order, we are unable to cancel the order due to the shipping process having already begun.

Auto-shipment every month
Your order will be dispatched and card charged every 30 days.

The applicable shipping rate is charged to your card every month.
Please contact us to cancel your auto-ship.


Auto-shipment every 3 months
Your order will be dispatched and card charged every 85 days.

The applicable shipping rate is charged to your card every 3 months.
Please contact us to cancel your auto-ship.

To know more about delivery timeframe and rates

Auto-shipment every 6 months
Your order will be dispatched and card charged every 175 days.

The applicable shipping rate is charged to your card every 6 months.
Please contact us to cancel your auto-ship.

To know more about delivery timeframe and rates

CUSTOMER SERVICE

We’re committed to providing a professional yet friendly customer service. Our standard dispatch timeframes are between 2 - 3 working days for New Zealand, between 7 - 12 working days for Australia and Pacific Islands, between 10 - 20 working days for Rest of World. The Christmas period could extend this timeframeWe will let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call 0800 NIAGEN (0800 642 436) or email info@truniagen.co.nz